Author Archives: Jazzo

New version 1.6 is online!

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It is available on the App Store!

The main new feature is the Restore. We worked hard to create a stable procedure with resume feature. When you restore an account if some error occurs you can restart it from the last email correctly restored, not from scratch. It is very important because the restore requires an upload transaction and you could easy lose connection with server, your internet connectivity, etc.

It was a hard work even because we updated all the libraries included. We fixed some bugs and memory leaks to create a more stable App.

What’s New in this Version?

  • Restore procedure (with resume feature, logs and check activity)
  • Added window Logs in Utility
  • Improved error messages
  • BugFix: enabled shortcuts in Preferences (Copy, Paste, Cut and Undo)
  • BugFix: check email with Zero Size from Gmail
  • Fix problems with INBOX folder name in non-English usage
  • Improved backup performance
  • Fixed memory leaks
  • others BugFixes

Special thanks to Charles Molloy for corrections on translations.

Reset Preferences keeping last backup copy

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In the new version 1.6 App we added a “Check Zero Size Files” procedure because maybe there is a bug in GMail about RFC822.SIZE (it’s related to a past period 2011-2012). So, this check init a procedure before starting but if you have a problem in your database (file corrupted or something else) it cannot open the Backup folder and it crashes. Then you are not able to open it again because it crashes every time.
To resolve this issue follow this steps:

The first step is to delete the “Preferences” file/folder.
Open the Finder, and go to menu “Go -> Go to folder” (english submenu version).
Look at this image to understand the exact “position” of the submenu (it is italian environment):

Schermata 2013-05-13 alle 13.02.23

It is open a little window where you can paste a path.
Copy & Paste this path:
~/Library/

It shows you the hidden Library folder of your Mac user account.
Inside it look for these:

  • Preferences/net.m4ss.BackUpGmail.plist (delete this file if exists)
  • Containers/net.m4ss.BackUpGmail (delete this folder)

Now you have deleted your Preferences settings and you should be able to restart the App. You need to re-insert your credentials again and set a Backup folder.
If you remember your previous backup folder please, select it. The App will reuse your previous backup folder and any kind of data will be updated.
If you don’t remember your backup folder (or some new error occurs) you have to select a new Backup folder and restart from scratch.

Gmail goes down and Chrome crashes

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Gmail go down

Some people said to us that our App is useless because the browser Chrome allows you to create a backup of your emails. We always thought instead Chrome is too related to Google and the last week we got the confirmed!

On the 6th December 2012 Gmail went down and Google Chrome browser crashes for users that are signed in!

Our App gave you the opportunity to browse your emails offline in a simple way: browse them by date and view by Quick Look:

gmail backup view emails by quick look

Or look for your emails by Spotlight:

view your email by spotlight

New version 1.5 is online!

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Finally it is online and fixes any bug on Lion!

We are frustrated, as a lot of Mac Developer, by the Sandbox development. Surely it increases the OS Security, but makes our lives difficult.
The version 1.5 online resolves any problem on Lion OS but it crashes on Snow Leopard (10.6.8). As you know SL does not implement Sandbox and we had to choose whether to keep the compatibility with this OS or remove our App for it. We chose to keep compatibility.

But now, on Snow Leopard, you can run only the old version 1.2 of BackUp Gmail. If you have already updated the App and want to return to the previous version please email us at backupgmail@m4ss.net
Keep in mind that we are working hard to create the compatibility, despite Apple not supports it.

Stay tuned!

Crash on Lion OSX (10.7.5)

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Sorry, the new App 1.3 crashes on Lion and previous versions but we are working hard to fix it!
We apologize for the inconvenience.

Update 22/11/2012

We finally fixed the App and we sent it to the App Store. Now we are waiting for the Apple’s approval. We hope that you will be able to download it as soon as possible!
Sorry for the discomfort caused.

Update 27/11/2012

Just now Apple has accepted our request for an expedited review!
Probably it will be released in some hours. 

Update 28/11/2012

The bug still exists on Lion 10.7.5 and previous versions.
We will release another update short.
Again sorry for the discomfort caused.

Update 30/11/2012

Fixed it!
We sent the new version to Apple and asked for a new expedited review.
We hope to see your App fixed as soon as possible.

New FileStore sub-folders structure

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We are working hard on the new release 1.3.
We always try to keep in mind the simplicity. Now the FileStore is not easy to browse, all emails are in the same folder. We are working on a new Sub-Folder structure that allow users to browse emails by subfolders years, months, etc.

The folders will be nested in any email account folder (yes, we are even working on multi-accounts!).

So you can browse your emails better than now.